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Delivery Questions

I'm unable to track my order?
Once you receive your automated dispatch email, please allow up to 24 hours for the tracking details to reflect on our partner websites. Our couriers are un...
How long does delivery take?
Delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 14 days for the items to arrive, as all items are sourced and di...
What are your delivery fees?
Free shipping available at launch.
Where will you deliver my goods?
We deliver throughout peninsular Malaysia, excluding the Island territories. Deliveries can be made to the registered billing address on the payment card us...
Can I change the delivery address for my order?
Unfortunately, once you place an order the delivery address cannot be changed. If you have placed an order having a different delivery address and would li...
What couriers do CeX use to send out orders?
We use DHL as our courier partner for dispatching orders.
My order has been dispatched but hasn't arrived?
It usually takes just 3 to 5 working days for orders to arrive. However, we do ask that you allow up to 14 days for delivery. Please note that you may recei...
How do you deal with items lost in transit?
Please allow up to 14 days for the items to arrive as lost in transit items are usually located and delivered within that time-frame, if 14 days have elap...
I have only received part of my order
Orders placed on webuy.com may be sourced from various stores around Malaysia, as such you may receive them in separate packages. Our systems are designed i...