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Shipping Questions (Selling to CeX)

Sending goods via Post
If you wish to sell your goods to us online, you will need to arrange your own postage. This postage fee is not reimbursable, and the liability for any cour...
How long do I have to send my goods to CeX, after I have placed the order?
We need to receive the items within 10 (calendar) days of the Sell to CeX order being placed. The price may vary, or orders may be cancelled if goods are no...
Can I track the status of my Sell to CeX orders online?
You can track your order status online by signing in on WeBuy.com then going to My Account and then 'Your Sales'. Sell to CeX orders are then shown ...
How should I package the goods I send to CeX?
Please ensure any goods sent to CeX are packaged as safely and securely as possible.  Always use packaging appropriate to the item, i.e. a cardboard box...
How do I cancel my Sell to CeX order?
You can cancel your Sell to CeX by visiting the Account section of webuy.com and then 'Your Sales'. Any active orders in the Sell to CeX section can...
My tracking ID shows delivered however the status is still awaiting delivery on my WeBuy account
If the tracking status shows that it's delivered to us, please do not worry. We endeavour to test and process payments within a week, however, at busy t...