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Knowledge base
General:
CeX
11
What is CeX?
What does CeX do?
How can I find my nearest CeX store?
Where do I find the store opening hours?
Where can I find your Terms and Conditions?
View all 11
Vouchers
4
How long are CeX vouchers valid for?
Where/How can I use my CeX vouchers?
My voucher has been stolen/fraudulently used
Can CeX vouchers be sold/transferred to others?
Pricing/Products
10
How does CeX determine the buying and selling price of an item?
What can I buy online?
Can I sell the items I have purchased?
Do your items come with instructions?
Do your items come boxed?
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Product Search Guides
9
How can I search for items on your website?
What should I do if I can't find the item I'm looking for?
How are your items graded?
How can I check for Stock Availability?
How to use the search filters on our website
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Data Wiping
1
Data Wiping
Buying from CeX:
Buying from CeX Stores
5
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
What payment options are available for purchases made in store?
Do I have to return my purchase to the store I bought it in?
How can I tell if the item I want is in my local CeX store?
Covid-19 Updates
Frequently Asked Questions
0
Christmas Updates
Christmas Updates
2
Christmas Delivery Dates
Christmas Extended Returns Offer
Christmas Returns Period.
0
Selling to CeX:
Selling to CeX Stores
7
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
I have sold my item but have not received payment
What payment options do CeX offer for store orders?
What is the testing time frame for the items booked in for testing at a store?
View all 7
General Selling FAQ's
1
What do I need to do before selling to CeX?
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